Get in Touch With Us
This is the page to use if you want to reach the people who research and write Non Gamstop Casinos. Whether you have spotted a bonus term that has changed, want to query how we ranked a casino, or need pointing towards gambling support, one email address handles it all: [email protected]. Please include the page you were reading and the casino name — it saves a round trip and gets you a useful answer faster.
One thing we cannot do: we are a publisher, not an operator. We do not hold accounts, process deposits, release withdrawals or unlock anyone's balance. If your money is sitting with a casino, the sections below explain who to contact instead and in what order.
What our readers usually contact us about
- Bonus terms that have moved. Welcome offers change without notice. If the percentage, spin count or wagering multiplier on our page no longer matches the casino's own terms, tell us what you saw and we will re-check the source.
- Payment and withdrawal questions. Whether a site genuinely supports GBP accounts, UK debit cards, PayPal or bank transfer is the single most common query we get. We will tell you what we were able to verify and what we could not.
- Ranking queries. Ask why one casino sits above another and we will explain the criteria applied.
- Corrections and dead links. Offers withdrawn, sites gone dark, pages redirecting somewhere unexpected.
- Commercial and partnership enquiries. Introduce the brand and the proposal in the first email, please.
- Responsible gambling. If you are struggling, say so plainly. We will respond with support routes rather than casino content.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That is how the research is funded, and it is worth knowing before you read a review of ours.
Commission does not buy a position. The order of the casinos we list is set editorially, and a brand that pays more does not move up. Every paid relationship is disclosed on the page where it applies. If you think a write-up reads like an advert rather than an assessment, email us and say which part — that is a fair complaint to make and we would rather hear it.
Casinos our readers ask about most
The queries that reach us cluster around the same handful of brands and, almost always, around the same thing: the free spins attached to the welcome offer. Below are three of the highest-rated sites in our list, with what we can and cannot confirm about each. Ratings shown are our own editorial scores, not customer review averages.
Betmica — the biggest advertised spin package
Betmica tops our list on an editorial rating of 10.0 and is the site readers write in about most, largely because of the size of the headline number. The advertised offer is a 570% welcome bonus up to £5,700 plus 270 free spins. The sterling figure matters here — a bonus quoted in pounds avoids the conversion loss you get when a euro cap is charged to a UK card.
The limitation to understand before you email us asking why your winnings are smaller than expected: a headline of that scale is rarely paid in one block. Packages of this type are typically split across several deposits, and the spins usually drip over consecutive days rather than landing at once. Wagering, spin value, maximum bet while a bonus is live and any cashout cap are set by Betmica's terms, not by us. Read them on the operator's own page before depositing.
Kikibet — 300 spins with a sterling headline
Kikibet is here on a 9.9 rating for the balance of its offer: 350% up to £5,555 and 300 free spins. A lower multiplier against a high cap and a large spin count tends to suit players who want the spins themselves rather than a theoretical maximum they will never deposit toward.
Limitation: the free spins in packages like this are normally locked to named slots chosen by the operator, and winnings from them usually carry their own wagering requirement separate from the deposit bonus. If the eligible games are not to your taste, the spin count is less valuable than it looks. Check which titles qualify before you claim.
Betninja — a flatter, simpler structure
Betninja rates 9.9 and earns its place by being easier to read than most. The offer is £1,000 bonus and 100 free spins to all new players — no percentage stack, no tiered deposits to decode. Readers new to casinos outside the GamStop scheme often find this kind of structure less likely to produce a surprise.
Limitation: 100 spins is modest against the rest of this list, so if spin volume is your main criterion, it will not be the strongest fit. As with any offer here, minimum deposit, expiry window and wagering terms are the casino's and can change.
Side by side
| Casino | Advertised welcome offer | Free spins | Our rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 | 270 | 10.0 |
| Kikibet | 350% up to £5,555 | 300 | 9.9 |
| Betninja | £1,000 bonus | 100 | 9.9 |
| WinnerIsland | Up to €1,000 | 100 | 9.8 |
| Zombillion | 250% up to £4,000 | 200 | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | Not stated | 9.7 |
| Nightluck | 805% up to €6,400 | 280 | 9.7 |
| CoinPoker | 150% up to $2,000 | Not stated | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | Not stated | 9.4 |
| Daytonaspin | 255% up to £4,500 | 255 | 9.4 |
Offers quoted in euros or dollars — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo among them — will be converted when you deposit from a UK bank, and the rate plus any card issuer fee is outside the casino's control. Fuller detail sits on our guide to trusted non GamStop casinos in the UK. All figures verified 23 September 2026 and subject to change by the operator.
Money questions we can and cannot answer
We can explain how the mechanics generally work. We cannot see your account, chase a payment or influence a decision.
- Getting money in. UK debit cards and bank transfer are the usual routes; e-wallets vary by operator and PayPal is uncommon at casinos outside the Gambling Commission's remit. Some sites accept cryptocurrency. Minimum deposits are commonly set in the £10 to £20 range but are the operator's to set. Verify the method on the cashier page before you commit, not from a logo strip.
- Getting money out. Withdrawals normally return to the method you deposited with. E-wallet payouts tend to clear fastest once approved, cards and bank transfer slower. Weekly and monthly withdrawal limits are common and are the detail most readers miss.
- Fees and conversion. A casino may charge nothing and your bank still applies a non-sterling transaction fee on a euro or dollar account. That is a card issuer matter — your bank can explain the charge, we cannot reverse it.
- Verification. Expect identity documents, proof of address and, for larger sums, source-of-funds checks. Delays at this stage are the most frequent cause of the withdrawal complaints that reach our inbox. Upload documents when you open the account rather than when you want paying.
- Bonus costs. A bonus is not free money. Wagering requirements, game contribution percentages, maximum bet limits while a bonus is active, expiry dates and cashout caps all apply, and breaching a max-bet rule can void a balance entirely.
Withdrawal disputes: the order to work through
- Contact the casino's own support — live chat first, then email so you have it in writing. Note dates, names and reference numbers.
- Escalate through the operator's formal complaints procedure. Most publish a timescale for a final response.
- If the casino holds a licence, take the matter to the relevant licensing authority or its named dispute resolution service. Check the footer of the casino's site for who that is.
- Tell us what happened. We cannot adjudicate, but a documented pattern affects how we rate and whether we keep listing a brand.
What these sites offer beyond the spins
Readers often contact us assuming the whole catalogue is slots. It is broader than that. Slot libraries run from low-volatility titles to high-variance games and progressive jackpots, with RTP and volatility published by the software provider rather than the casino. Table games cover blackjack, roulette and baccarat in both software and live dealer formats, with real croupiers streamed to desktop and mobile. Most of these brands also run a sportsbook alongside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports, sometimes with sports free bets carrying minimum qualifying odds such as 1.50 or 2.00.
That matters for one practical reason worth emailing about if it is unclear: some operators run a shared wallet across casino and sportsbook, others keep them separate. It changes whether casino wagering progress is affected by a bet you place on football. CoinPoker sits slightly apart from the rest here as a poker-led platform with a dollar-denominated offer, so the product mix differs from the slots-first sites.
Eligibility and where the regulator fits
You must be 18 or over to gamble in Great Britain. Casinos not on GamStop are not licensed by the UK Gambling Commission; they operate under overseas licences, commonly from jurisdictions such as Curaçao. The distinction that trips people up: a site accepting British customers is not the same as a site authorised to serve them. Without a Commission licence you do not get the protections that come with it — GAMSTOP registration, the Commission's dispute framework, or its rules on advertising and bonus fairness. Whatever route is available is the one written into that operator's own licence and terms.
GAMSTOP is the free self-exclusion scheme covering operators licensed in Great Britain. Northern Ireland is regulated separately, so "UK" and "Great Britain" are not interchangeable when discussing scope. If you have self-excluded, that decision was made for a reason and the exclusion period runs for the term you chose. We will not help anyone work around it. If you want to reinforce it, blocking software on your devices and a conversation with GamCare — free, confidential, on 0808 8020 133 — are the practical next steps. Deposit and loss limits, where an operator offers them, are worth setting before you play rather than after.
How we assess the casinos we list
Our ratings come from desk research, not play. We have not deposited at, tested or withdrawn from any casino on this site, and we will never tell you we have. What we do is read published terms, compare advertised offers against the small print, check which payment methods and currencies are genuinely available to UK customers, note licensing details as stated by the operator, and record what we could not verify. Advertised withdrawal speeds are reported as claims, never as measured results. Findings carry a date because this market moves.
When you will hear back
A person reads every message. We aim to reply within two working days, though corrections that need us to re-verify an operator's terms can take longer. We do not send a bot reply and call it a response.
If you are writing about a specific offer, include the casino name, the wording you saw, where you saw it and the date. If you are writing about a payment, tell us the method and currency. And if you are writing because gambling has stopped being enjoyable, say that first — we will answer that before anything else.